Where Trust Meets Performance

For nearly a century, the Gerbach name has stood for one unwavering principle: your trust is our most valuable asset. From Heinrich and Wilhelm’s handshake agreements in their Cicero garage to today’s global operations, every promise we make is backed by the full weight of our reputation and resources. We don’t just guarantee delivery—we guarantee peace of mind.

The Gerbach Promise

When you choose Gerbach, you’re not just selecting a logistics provider—you’re partnering with a company that stakes its reputation on every single shipment. Our guarantee isn’t fine print on a contract; it’s the foundation of every relationship we build and every service we provide.

Your Package, Our Personal Commitment

Safe Delivery Guarantee

Every package entrusted to Gerbach is covered by our comprehensive protection plan from pickup to final delivery. If your shipment is damaged, lost, or stolen while in our care, we don’t just apologize—we make it right immediately. Full replacement value coverage with no deductibles, no hidden exclusions, and no complicated claims process. On-Time Delivery Promise We guarantee delivery within our promised timeframe, or the shipping cost is on us. No exceptions, no excuses. Our advanced tracking systems and route optimization ensure over 99.7% on-time performance, but when the unexpected happens, we take full responsibility for the delay and the cost.

White Glove Care Standard

Your packages receive the same careful handling we’d give our own family’s shipments. Temperature-sensitive items stay within optimal ranges, fragile goods receive specialized packaging and handling, and high-value shipments travel with enhanced security protocols.

Every Gerbach team member understands that behind every tracking number is someone’s trust. Real-Time Transparency You’ll never wonder where your package is or when it will arrive. Our advanced tracking system provides real-time updates, predictive delivery windows, and proactive notifications about any changes to your delivery schedule. If we know it, you know it—guaranteed.

Hassle-Free Claims Resolution

In the rare event something goes wrong, our claims process is designed around your convenience, not our bureaucracy. Single point of contact, 24-hour initial response, and resolution within 5 business days. No endless phone transfers, no form letters, no runaround—just straightforward solutions from people who care about making things right.

For Business Partners Your Success, Our Commitment

Service Level Agreements That Matter

Our business guarantee begins with clearly defined, measurable service levels that align with your operational needs. Whether you require 99.5% on-time delivery or 24-hour customer response times, we don’t just promise these standards—we guarantee them with financial penalties if we fall short. Supply Chain Continuity Assurance Your business can’t afford supply chain disruptions, and with Gerbach, you won’t have to. Our redundant systems, alternative route planning, and backup facility network ensure that even in extraordinary circumstances, your shipments keep moving. We guarantee supply chain continuity or we absorb the costs of expedited alternative solutions.

Data Security and Privacy Protection

Your business information and shipment data are protected by military-grade security protocols and comprehensive insurance coverage. We guarantee complete confidentiality of your supply chain information, with legal liability protection and immediate notification of any security incidents affecting your data.

Scalability Without Compromise

As your business grows, our guarantee grows with you. We commit to maintaining the same service levels and quality standards whether you ship 10 packages a month or 10,000. No hidden capacity limits, no service degradation during peak periods, and no renegotiation of core service standards as volumes increase.

Financial Stability Assurance

Your business deserves a logistics partner built to last. Gerbach’s financial strength is your guarantee of service continuity. With nearly 100 years of profitable operations and conservative financial management, we guarantee the stability and reliability your supply chain demands.

Custom Solution Development

Every business has unique logistics requirements, and we guarantee solutions tailored to your specific needs. From specialized handling procedures to custom reporting requirements, our guarantee includes the development of systems and processes that fit your business, not forcing your business to fit our systems.

Universal Guarantees Applicable to Every Customer, Every Shipment

Environmental Responsibility Commitment

We guarantee that your shipments travel through the most environmentally responsible routes and methods available. Our carbon offset programs, sustainable packaging initiatives, and fuel-efficient transportation networks ensure your logistics footprint aligns with your environmental values. Ethical Business Practices Every aspect of our operation adheres to the highest ethical standards. We guarantee fair labor practices throughout our network, transparent pricing with no hidden fees, and honest communication about capabilities and limitations. Our reputation for integrity isn’t just marketing—it’s our operating philosophy.

Continuous Improvement Promise

We guarantee that our service will improve year over year through technology investments, process optimization, and team development. Your logistics experience with Gerbach will be better next year than it is today, guaranteed.

Global Standards, Local Expertise

Whether your shipment travels across town or across continents, we guarantee consistent service quality backed by local knowledge. Our global network operates under unified standards while leveraging regional expertise to optimize every delivery.

24/7 Support Availability

Someone knowledgeable about your shipment is always available when you need them. Not a call center reading from scripts, but actual logistics professionals who understand your specific requirements and can provide real solutions in real time.

How We Back Our Guarantees

Every guarantee is backed by comprehensive insurance coverage and our company’s financial reserves. When we promise to make something right, we have the resources to follow through immediately.

Performance Monitoring

Continuous monitoring of every aspect of our service ensures we identify and address potential issues before they impact your shipments. Real-time performance dashboards track our adherence to every guarantee we make. Independent Verification Third-party audits and certifications validate our service quality and financial stability. Our guarantees aren’t just promises—they’re verified commitments with external accountability.

The Gerbach Difference – Trust Built Through Generations

Our guarantees aren’t marketing promises—they’re the operating principles that have guided our family business through nearly a century of service. From Heinrich and Wilhelm’s first handshake agreements to today’s comprehensive service contracts, the Gerbach guarantee has always meant one thing: we do what we say we’ll do, when we say we’ll do it, exactly as we promised. When you choose Gerbach, you’re not just getting logistics services—you’re getting the peace of mind that comes from partnering with a company that has staked its reputation on keeping promises for almost 100 years. Your trust is our most valuable asset.

Our guarantee is how we protect it.

Ready to Experience the Gerbach Guarantee?

Every shipment is an opportunity to demonstrate our commitment to excellence. Let us show you what nearly a century of kept promises looks like in practice.